You will always receive a text from us when we are en route with your delivery. We always deliver within 100% of the timeframe the client requests. But if, for any reason, you are not there at the time of delivery, we would require you to leave a cooler with ice packs in an accessible delivery spot, and inform us. We will verify delivery by taking a picture of the delivered meals and sending it to you, with the time that the delivery was completed.